Select Publications
Journal articles
, 2025, 'Understanding digital capabilities and their impacts on Australian agri-food supply chain resilience: Engineering vs. socio-ecological thinking', Technological Forecasting and Social Change, 218, pp. 124191 - 124191, http://dx.doi.org/10.1016/j.techfore.2025.124191
, 2025, 'Transitioning to artificial intelligence-based key account management: A critical assessment', Industrial Marketing Management, 126, pp. 72 - 84, http://dx.doi.org/10.1016/j.indmarman.2025.02.009
, 2025, 'Measuring sustainable development goals (SDGs) in higher education through semantic matching', Studies in Higher Education, 50, pp. 1556 - 1569, http://dx.doi.org/10.1080/03075079.2024.2386625
, 2024, 'Adaptive identification of supply chain disruptions through reinforcement learning', Expert Systems with Applications, 248, pp. 123477, http://dx.doi.org/10.1016/j.eswa.2024.123477
, 2023, 'Reinforcement Learning-Based News Recommendation System', IEEE Transactions on Services Computing, 16, pp. 4493 - 4502, http://dx.doi.org/10.1109/TSC.2023.3326197
, 2023, 'SIAEF/PoE: Accountability of Earnestness for encoding subjective information in Blockchain', Knowledge Based Systems, 269, pp. 110501, http://dx.doi.org/10.1016/j.knosys.2023.110501
, 2023, 'A fuzzy supply chain risk assessment approach using real-time disruption event data from Twitter', Enterprise Information Systems, 17, pp. 1959652, http://dx.doi.org/10.1080/17517575.2021.1959652
, 2022, 'Proof by Earnestness (PoE) to determine the authenticity of subjective information in blockchains - application in supply chain risk management', Knowledge Based Systems, 250, pp. 108972, http://dx.doi.org/10.1016/j.knosys.2022.108972
, 2022, 'Does formalization or centralization mitigate uncertainty in knowledge-intensive procurement?', Journal of Business and Industrial Marketing, 37, pp. 433 - 446, http://dx.doi.org/10.1108/JBIM-07-2020-0328
, 2022, 'Can i trust you? incorporating supplier trustworthiness into supplier selection criteria', Enterprise Information Systems, 16, http://dx.doi.org/10.1080/17517575.2021.1878393
, 2021, 'Buying centre members’ information control and complex organizational buying', Journal of Business and Industrial Marketing, 36, pp. 125 - 136, http://dx.doi.org/10.1108/JBIM-02-2020-0095
, 2020, 'Revisiting contemporary issues in B2B marketing: It's not just about artificial intelligence', Australasian Marketing Journal, 28, pp. 83 - 89, http://dx.doi.org/10.1016/j.ausmj.2019.09.001
, 2020, 'Opportunities for ethnographic methodologies in B2B service research', Journal of Services Marketing, 34, pp. 78 - 86, http://dx.doi.org/10.1108/JSM-04-2019-0159
, 2020, 'The impact of scandal on sport consumption: do different scandal types have different levels of influence on different consumer segments?', European Sport Management Quarterly, 20, pp. 130 - 150, http://dx.doi.org/10.1080/16184742.2019.1586974
, 2019, 'Customer participation antecedents, profiles and value-in-use goals in complex B2B service exchange', Industrial Marketing Management, 82, pp. 131 - 147, http://dx.doi.org/10.1016/j.indmarman.2019.02.005
, 2018, 'Sensemaking, sensegiving and absorptive capacity in complex procurements', Journal of Business Research, 88, pp. 79 - 90, http://dx.doi.org/10.1016/j.jbusres.2018.03.009
, 2017, 'Buyer-supplier relationship decline: A norms-based perspective', Journal of Business Research, 76, pp. 14 - 23, http://dx.doi.org/10.1016/j.jbusres.2017.03.005
, 2016, 'Attitude, digital literacy and self efficacy: Flow-on effects for online learning behavior', Internet and Higher Education, 29, pp. 91 - 97, http://dx.doi.org/10.1016/j.iheduc.2016.01.001
, 2016, 'Boundary spanning and customer service styles in business solutions implementation', Industrial Marketing Management, 56, pp. 120 - 129, http://dx.doi.org/10.1016/j.indmarman.2015.11.001
, 2016, 'Incorporating exchange governance in service-dominant logic: Lessons from transaction cost economics', Marketing Theory, 16, pp. 553 - 560, http://dx.doi.org/10.1177/1470593116635879
, 2016, 'Intelligent situational awareness powered by Internet of Things and human-centred recommender systems', International Journal of Sensor Networks and Data Communications, pp. 40 - 40, http://dx.doi.org/10.4172/2090-4886.C1.005
, 2016, 'The impact of service worker personal resources on relationship quality in business solutions', Industrial Marketing Management, 53, pp. 216 - 225, http://dx.doi.org/10.1016/j.indmarman.2015.06.003
, 2016, 'Towards an integrated system for Army logistics management', Australian Army Journal, 13, pp. 105 - 105, https://www.army.gov.au/sites/g/files/net1846/f/aaj_2016_2.pdf#page=105
, 2016, 'Value co-destruction in interfirm relationships: The impact of actor engagement styles', Marketing Theory, 16, pp. 533 - 552, http://dx.doi.org/10.1177/1470593116649792
, 2013, 'Supplier representative activities and customer perceived value in complex industrial solutions', Industrial Marketing Management, 42, pp. 1192 - 1201, http://dx.doi.org/10.1016/j.indmarman.2013.03.015
, 2013, 'The impact of scandal on sport consumption: a conceptual framework for future research', International Journal of Sport Management and Marketing, 14, pp. 188 - 188, http://dx.doi.org/10.1504/IJSMM.2013.060647
, 2012, 'The effects of buyer‐supplier relationships on buyer competitiveness', Journal of Business & Industrial Marketing, 27, pp. 100 - 114, http://dx.doi.org/10.1108/08858621211196976
, 2012, 'Webethnography: Towards a typology for quality in research design', International Journal of Market Research, 54, pp. 503 - 520, http://dx.doi.org/10.2501/IJMR-54-4-503-520
, 2010, 'Reconciling Managerial and Economic Views in Competitive Advantage Research', Management ONline Review, pp. 1 - 8, http://www.morexpertise.com/download.php?id=151
, 2008, 'An intellectual capital perspective of competitive advantage in nonprofit organisations', International Journal of Nonprofit and Voluntary Sector Marketing, 13, pp. 119 - 128, http://dx.doi.org/10.1002/nvsm.315
, 2006, 'Integrating stakeholder management and relationship management: Contributions from the relational view of the firm', Journal of General Management, 32, pp. 17 - 30, http://dx.doi.org/10.1177/030630700603200202