By Scientia Professor Shan Pan

Journal articles

Teo TSH; Devadoss P; Pan SL, 2006, 'Towards a holistic perspective of customer relationship management (CRM) implementation: A case study of the Housing and Development Board, Singapore', Decision Support Systems, 42, pp. 1613 - 1627, http://dx.doi.org/10.1016/j.dss.2006.01.007

Kim HW; Pan SL, 2006, 'Towards a process model of information systems implementation: The case of Customer Relationship Management (CRM)', Data Base for Advances in Information Systems, 37, pp. 59 - 76, http://dl.acm.org/citation.cfm?id=1120506

Pan G; Pan SL, 2006, 'Examining the coalition dynamics affecting IS project abandonment decision-making', Decision Support Systems, 42, pp. 639 - 655, http://dx.doi.org/10.1016/j.dss.2005.03.001

Pan SL; Pan GSC; Newman M; Flynn D, 2006, 'Escalation and de-escalation of commitment to information systems projects: Insights from a project evaluation model', European Journal of Operational Research, 173, pp. 1139 - 1160, http://dx.doi.org/10.1016/j.ejor.2005.07.009

Oshri I; Pan SL; Newell S, 2006, 'Managing Trade-offs and Tensions between Knowledge Management Initiatives and Expertise Development Practices', Management Learning, 37, pp. 63 - 82, http://dx.doi.org/10.1177/1350507606060982

Pan G; Pan SL; Newman M; Flynn D, 2006, 'Escalation and de-escalation of commitment: A commitment transformation analysis of an e-government project', Information Systems Journal, 16, pp. 3 - 21, http://dx.doi.org/10.1111/j.1365-2575.2006.00209.x

Chou TC; Chen JR; Pan SL, 2006, 'The impacts of social capital on information technology outsourcing decisions: A case study of a Taiwanese high-tech firm', International Journal of Information Management, 26, pp. 249 - 256, http://dx.doi.org/10.1016/j.ijinfomgt.2006.02.002

Pan S; Pan G; Hsieh MH, 2006, 'A dual-level analysis of the capability development process: A case study of TT&T', Journal of the American Society for Information Science and Technology, 57, pp. 1814 - 1829, http://dx.doi.org/10.1002/asi.20384

Pan SL; Tan C-W; Lim ETK, 2006, 'Customer relationship management (CRM) in e-government: a relational perspective', Decision Support Systems, 42, pp. 237 - 250, http://dx.doi.org/10.1016/j.dss.2004.12.001

Pan SL; Pan G, 2006, 'Customer-Centric IS Application Development: Lessons From a Case of Developing an Online Auction Site', Communications of the Association for Information Systems, 18, pp. 395 - 412, http://aisel.aisnet.org/cais/vol18/iss1/18

Setiono R; Pan SL; Hsieh M-H; Azcarraga A, 2006, 'Knowledge acquisition and revision using neural networks: an application to a cross-national study of brand image perception', Journal of the Operational Research Society, 57, pp. 231 - 240, http://dx.doi.org/10.1057/palgrave.jors.2602006

Setiono R; Pan SL; Hsieh MH; Azcarraga AP, 2005, 'Separating core and noncore knowledge: An application of neural network rule extraction to a cross-national study of brand image perception', IEEE TRANSACTIONS ON SYSTEMS MAN AND CYBERNETICS PART C-APPLICATIONS AND REVIEWS, 35, pp. 465 - 475, http://dx.doi.org/10.1109/TSMCC.2004.843201

Tan CW; Pan SL; Lim ETK; Chan CML, 2005, 'Managing knowledge conflicts in an interorganizational project: A case study of the infocomm development authority of Singapore', Journal of the American Society for Information Science and Technology, 56, pp. 1187 - 1199, http://dx.doi.org/10.1002/asi.20222

Devadoss PR; Pan SL; Singh S, 2005, 'Managing knowledge integration in a national health-care crisis: Lessons learned from combating SARS in singapore', IEEE Transactions on Information Technology in Biomedicine, 9, pp. 266 - 275, http://dx.doi.org/10.1109/TITB.2005.847160

Tan CW; Pan SL; Lim ETK, 2005, 'Managing stakeholder interests in e-government implementation: Lessons learned from a Singapore e-government project', Journal of Global Information Management, 13, pp. 31 - 53, http://dx.doi.org/10.4018/jgim.2005010102

Lim ETK; Pan SL; Tan CW, 2005, 'Managing user acceptance towards enterprise resource planning (ERP) systems - Understanding the dissonance between user expectations and managerial policies', European Journal of Information Systems, 14, pp. 135 - 139, http://dx.doi.org/10.1057/palgrave.ejis.3000531

Pan SL; Tan CW, 2005, 'The roles of enterprise systems in e-initiative implementation: A case study of PowerCo', International Journal of Information Management, 25, pp. 241 - 251, http://dx.doi.org/10.1016/j.ijinfomgt.2004.12.009

Setiono R; Pan SL; Hsieh M-H; Azcarraga A, 2005, 'Automatic knowledge extraction from survey data: learning M-of-N constructs using a hybrid approach', Journal of the Operational Research Society, 56, pp. 3 - 14, http://dx.doi.org/10.1057/palgrave.jors.2601807

Pan SL, 2005, 'Customer Perspective of CRM Systems: A Focus Group Study', International Journal of Enterprise Information Systems, 1, pp. 65 - 88, http://dx.doi.org/10.4018/jeis.2005010105

Pan S; Pan SL; Pan G; Devadoss PR, 2005, 'E-Government Capabilities and Crisis Management: Lessons from Combating SARS in Singapore', MIS Quarterly Executive, 4, pp. 385 - 397, http://workspace.unpan.org/sites/internet/Documents/S3SG05%20E-Government%20Capabilities%20and%20Crisis%20Management%20-%20Lessons%20from%20Combating%20SARS%20in%20Singapore.pdf

Azcarraga AP; Hsieh M-H; Pan SL; Setiono R, 2005, 'Extracting Salient Dimensions for Automatic SOM Labeling', IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 35, pp. 595 - 600, http://dx.doi.org/10.1109/TSMCC.2004.843177

Setiono R; Pan SL; Hsieh M-H; Azcarraga AP, 2005, 'Separating Core and Noncore Knowledge: An Application of Neural Network Rule Extraction to a Cross-National Study of Brand Image Perception', IEEE Transactions on Systems, Man, and Cybernetics - Part C: Applications and Reviews, 35, pp. 465 - 475, http://dx.doi.org/10.1109/TSMCC.2004.843201

Oshri I; Pan SL; Newell S, 2005, 'Trade-offs between knowledge exploitation and exploration activities', Knowledge Management Research and Practice, 3, pp. 10 - 23, http://dx.doi.org/10.1057/palgrave.kmrp.8500042

Mayasandra N RS; Pan SL, 2004, 'Knowledge management initiatives in a global IT outsourcing company: A case study of infosys technologies', Journal of Information and Knowledge Management, 3, pp. 81 - 96, http://dx.doi.org/10.1142/S0219649204000675

Hsieh M-H; Pan SL; Setiono R, 2004, 'Product-, Corporate-, and Country-Image Dimensions and Purchase Behavior: A Multicountry Analysis', Journal of the Academy of Marketing Science, 32, pp. 251 - 270, http://dx.doi.org/10.1177/0092070304264262

Pan GSC; Pan SL; Flynn D, 2004, 'De-escalation of commitment to information systems projects: A process perspective', Journal of Strategic Information Systems, 13, pp. 247 - 270, http://dx.doi.org/10.1016/j.jsis.2004.08.001

Devadoss PR; Pan SL, 2004, 'Leveraging eGovernment Infastructure for Crisis Management: Lessons from Managing SARS Outbreak in Singapore', Journal of Information Technology Theory and Application (JITTA), 6, pp. 25 - 40, http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1113&context=jitta

Pan SL; Lee JN, 2003, 'Using e-CRM for a unified view of the customer', Communications of the ACM, 46, pp. 95 - 99, http://dx.doi.org/10.1145/641205.641212

Pan SL; Leidner DE, 2003, 'Bridging communities of practice with information technology in pursuit of global knowledge sharing', Journal of Strategic Information Systems, 12, pp. 71 - 88, http://dx.doi.org/10.1016/S0963-8687(02)00023-9

Huang JC; Newell S; Galliers RD; Pan SL, 2003, 'Dangerous liaisons? Component-based development and organizational subcultures', IEEE Transactions on Engineering Management, 50, pp. 89 - 99, http://dx.doi.org/10.1109/TEM.2002.808297

Devadoss PR; Pan SL; Huang JC, 2003, 'Structurational analysis of e-government initiatives: A case study of SCO', Decision Support Systems, 34, pp. 253 - 269, http://dx.doi.org/10.1016/S0167-9236(02)00120-3

Newell S; Huang JC; Galliers RD; Pan SL, 2003, 'Implementing enterprise resource planning and knowledge management systems in tandem: Fostering efficiency and innovation complementarity', Information and Organization, 13, pp. 25 - 52, http://dx.doi.org/10.1016/S1471-7727(02)00007-6

Tan CW; Pan SL, 2003, 'Managing e-transformation in the public sector: An e-government study of the inland revenue authority of Singapore (IRAS)', European Journal of Information Systems, 12, pp. 269 - 281, http://dx.doi.org/10.1057/palgrave.ejis.3000479

Newell S; Pan SL; Galliers RD; Huang JC, 2001, 'The Myth of the Boundaryless Organization', Communications of the ACM, 44, pp. 74 - 76, http://dx.doi.org/10.1145/501317.501350

Kubo I; Saka A; Pan SL, 2001, 'Behind the scenes of knowledge sharing in a Japanese bank', Human Resource Development International, 4, pp. 465 - 485, http://dx.doi.org/10.1080/13678860010025418

Pan SL; Hsieh MH; Chen H, 2001, 'Knowledge sharing through intranet-based learning: A case study of an online learning center', Journal of Organizational Computing and Electronic Commerce, 11, pp. 179 - 195, http://dx.doi.org/10.1207/S15327744JOCE1103_03

Newell S; Pan SL; Galliers RD; Huang JC, 2001, 'The myth of the boundaryless organization: Technology does not make cultural and business boundaries disappear simply because it exists', Communications of the ACM, 44, pp. 74 - 76, http://dx.doi.org/10.1145/501317.501350

Huang JC; Newell S; Pan SL; Poulson B, 2001, 'ERP Systems Implementation: a Knowledge-focused Perspective', Journal of Decision Systems, 10, pp. 99 - 117, http://dx.doi.org/10.3166/jds.10.99-117

Huang JC; Newell S; Pan S-L, 2001, 'The process of global knowledge integration: A case study of a multinational investment bank's Y2K program', European Journal of Information Systems, 10, pp. 161 - 174, http://dx.doi.org/10.1057/palgrave.ejis.3000402

Pan SL; Scarbrough H, 1999, 'Knowledge management in practice: An exploratory case study', Technology Analysis and Strategic Management, 11, pp. 359 - 374, http://dx.doi.org/10.1080/095373299107401

Pan SL; Scarbrough H, 1998, 'A Socio-Technical View of Knowledge Sharing at Buckman Laboratories', Journal of Knowledge Management, 2, pp. 55 - 66, http://dx.doi.org/10.1108/EUM0000000004607

Conference Papers

Li A; Pan S; Tim Y; Nguyen HD, 2024, 'Designing a Sustainability Artificial Intelligence System for Carbon Stock Estimation: A Design Science Research', Canberra, Australia, presented at Australasian Conference on Information Systems (ACIS 2024), Canberra, Australia, 04 December 2024 - 06 December 2024, https://aisel.aisnet.org/acis2024/8

Nguyen T-TC; Pan SL; Nguyen HD, 2024, 'Towards Trustworthy AI Systems: A Human-AI Interaction Study', in PACIS 2024 Proceedings, Association for Information Systems (AIS), Ho Chi Minh City, Vietnam, presented at Pacific Asia Conference on Information Systems (PACIS), Ho Chi Minh City, Vietnam, 01 July 2024 - 05 July 2024, https://aisel.aisnet.org/pacis2024/track13_hcinteract/track13_hcinteract/7/

Cooray M; Pan SL; Mysore Seshadrinath S, 2024, 'Leveraging Historical Data for Social Good: An Imprinting Study of Climate Analytics', Ho Chi Minh City, Vietnam, presented at Pacific-Asia Conference on Information Systems (PACIS 2024), Ho Chi Minh City, Vietnam, 01 July 2024 - 05 July 2024, https://aisel.aisnet.org/pacis2024/track18_sustain/track18_sustain/4

To A; Pham HQV; Nguyen QH; Davis JG; O'Sullivan B; Pan SL; Nguyen HD, 2024, 'Carbon Stock Estimation at Scale from Aerial and Satellite Imagery', in Proceedings 2024 IEEE Conference on Artificial Intelligence Cai 2024, pp. 292 - 299, http://dx.doi.org/10.1109/CAI59869.2024.00064

Hoblos N; Mysore Seshadrinath S; Pan SL, 2023, 'Smart City Digital Transformation Across Organisational Boundaries: A Resource Orchestration perspective', in ICIS 2023 Proceedings, Hyderabad, presented at International Conference on Information Systems, Hyderabad, 10 December 2023 - 13 December 2023, https://aisel.aisnet.org/icis2023/iot_smartcity/iot_smartcity/11/

Li A; Thomas MA; Li Y; Pan S; Tim Y, 2023, 'Affordances-Improvisation-Actualisation for ICT4D: An Implementation Study in Papua New Guinea Hospitals', in Proceedings of the Australasian Conference on Information Systems, ACIS2023, Association for Information Systems, Wellington, New Zealand, presented at Australasian Conference on Information Systems, ACIS2023, Wellington, New Zealand, 05 December 2023 - 08 December 2023, http://dx.doi.org/10.26190/unsworks/30089

Wang X; M.S. S; Tim Y; Pan S; Fei J, 2023, 'Designing for Climate Risk Response Readiness System: A Design Science Research Study', in ACIS 2023 PROCEEDINGS, Wellington, presented at Australasian Conference on Information Systems, Wellington, 05 December 2023 - 08 December 2023, https://aisel.aisnet.org/acis2023/20/

Zhang X; Pan S; Tim Y; Wu L; Zhang X, 2023, 'Leveraging IS-based Energy Systems for Energy Poverty Alleviation in Zambia: An Interpretive Case Study', in Proceedings of the 27th Pacific Asia Conference on Information Systems, PACIS 2023, Association for the Information Systems, Nanchang, China, presented at 27th Pacific Asia Conference on Information Systems, PACIS 2023, Nanchang, China, 08 July 2023 - 12 July 2023, http://dx.doi.org/10.26190/unsworks/30087

Li AS; Thomas MA; Li Y; Pan SL; Tim Y, 2023, 'Affordances-Improvisation-Actualisation for ICT4D: An Implementation Study in Papua New Guinea Hospitals Research-in-progress', in Australasian Conference on Information Systems Acis 2023

Back to profile page