By Professor Markus Groth

Books

Kinicki A; Scott-Ladd BD; Perry M, 2020, Management A Practical Introduction

Groth M; Hennig-Thurau T; Walsh G, 2006, Chapter 9 A conceptual model of the effects of emotional labor strategies on customer outcomes, http://dx.doi.org/10.1016/S1746-9791(06)02009-8

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