Biography
Vivian is a researcher and educator in Information Systems whose work focuses on human-centred technology design and implementation. She completed her PhD at the UNSW Business School, where her doctoral research examined how digital platforms can be governed and designed to responsibly engage complementors and foster long-term relationships.
She is passionate about exploring how digital technologies can shape and empower individuals,...view more
Vivian is a researcher and educator in Information Systems whose work focuses on human-centred technology design and implementation. She completed her PhD at the UNSW Business School, where her doctoral research examined how digital platforms can be governed and designed to responsibly engage complementors and foster long-term relationships.
She is passionate about exploring how digital technologies can shape and empower individuals, contributing to the greater good of society. She conducted case studies across China, Vietnam, Mongolia and Indonesia to explore how digital innovation can better align with human needs and deliver meaningful outcomes. She has worked on initiatives ranging from platform governance and fairness management to responsible AI adoption in creative industries, as well as action design research projects that develop digital solutions to support renewable energy transitions in Mongolia. She also examines how digital innovation in information systems can contribute to achieving the United Nations Sustainable Development Goals (SDGs).
Her research has been published and presented at major international conferences, including the International Conference on Information Systems (ICIS), the Pacific Asia Conference on Information Systems (PACIS), and the Australasian Conference on Information Systems (ACIS). She received the Best Runner-Up Paper Award at the 2021 PACIS conference.
My Qualifications
Doctor of Philosophy (PhD) in Information Systems, UNSW Business School, University of New South Wales, Australia
Master of Accounting / Business Information Technology, UNSW Business School, University of New South Wales, Australia
Bachelor of Economics (Double Major in Accounting and Economics), University of New South Wales, Australia
My Awards
The Best Runner-up Award - Pacific Asia Conference on Information Systems (PACIS) 2021
My Research Activities
Vivian’s research explores the intersection of digital innovation, governance, and human experience. Her current projects include:
- Digital platform design and governance for responsible and sustainable complementor engagement
- Responsible AI design, adoption and organisational transformation
- Action design research for human-centred digital solution design
- Digital solutions for inclusive and technology-enabled learning