Dr Rhiannon Parker is a Research Fellow at the Centre for Social Impact (CSI), UNSW. 

She is a qualitative researcher whose work focuses on how institutions identify and respond to vulnerability as experienced by people facing social and systemic disadvantage. She specialises in designing and reviewing strategic frameworks, policies, and evaluation approaches that promote fair, culturally responsive, and trauma-aware service delivery.

Rhiannon works across systems including taxation, justice, education, health, housing, and essential services, with a strong focus on how policy and service design can be made more inclusive, trustworthy, and grounded in lived experience. She also supports public and social purpose organisations to design measurement and evaluation frameworks that are participatory, equity-focused, and methodologically robust, ensuring that impact is informed by both service users and frontline practitioners, while remaining attuned to institutional complexity.